How to Report A Bug

This page is under construction.

Here are some tips on how to report a bug effectively:

1. Use a descriptive Subject in your email to support-at-connectedflow.com. You wouldn't believe how many emails I get with "FlickrExport" as the subject.
2. Always specify: the version of FlickrExport you're using, the version of iPhoto or Aperture, and the version of Mac OS X. Lots of people email but don't say whether they're using iPhoto or Aperture.
3. If you're seeing FlickrExport hang the application its running in, please include a Sample of the application's activity with your first email, and any relevant lines logged by the application in Console.app.
4. If you're seeing FlickrExport crash the application it's running in, please include the crash log with your first email.

If you're not clear on the distinction between a "hang" and a "crash", here it is:

1. A "crash" occurs when the application "goes away" and you see the "ThisApplication unexpectedly quit" dialog box.
2. A "hang" occurs when the application remains on the screen but appears unresponsive and FlickrExport makes no apparent progress for a long time.

It's really, really, really helpful if you don't say that FlickrExport 'crashed' when it actually 'hung'.

How To Sample An Application

Here is a brief screencast video demonstrating how to sample an application which is not responding:

• How To Sample An Application∞ (4MB Quicktime Movie)